Shipping policy

Getting your gear to you

A small fitting and a 210kg snatch block are not the same parcel, despite both fitting in an online cart. That is why freight on this site is worked out by combined order weight and where it is going, not a flat rate.

How freight is calculated

Standard delivery is calculated using the total weight of your order and your delivery address. We run four rate zones across Australia: NSW/ACT, VIC/QLD, SA/TAS and WA/NT. Your exact freight charge is shown at checkout before you pay, based on what is in your cart and your postcode.

We do not currently offer free freight, express delivery, same-day delivery, or a fixed delivery-time promise. If a job needs a guaranteed arrival date, call us before you order and we will tell you straight whether that is realistic.

Free pickup at Mount Ku-ring-gai

If you would rather skip freight altogether, pick your order up for free from:

Sydney Lifting Equipment
8 Gundah Road, Mount Ku-ring-gai NSW

Pickup orders are usually ready within 24 hours. Wait for your pickup-ready notification before you drive over. Turning up early just means someone still has to go and find your gear.

Local delivery

We do not currently offer local delivery. Standard freight and pickup are your two options for now.

How we get it there

We select a practical carrier for each order based on weight, size and destination, rather than locking every order to the same courier. PO box delivery depends on the size, weight and carrier requirements of the order. Some products cannot be delivered to a PO box. Contact SLE before ordering if a PO box is your only delivery address.

Some orders need a bit more handling before they leave the warehouse. Heavy, oversized, awkward-shaped or remote-area orders sometimes need us to coordinate freight with the customer directly rather than just slapping a label on a box. If the freight charged at checkout cannot practically cover or service your order, here is what happens:

• We contact you before dispatch.
• We may offer an alternative freight arrangement for your approval.
• You can choose Click & Collect instead, where that is practical for your order.
• If we cannot agree on a suitable delivery arrangement, you receive a full refund for the affected order.
• We do not add freight charges to your order after purchase without your agreement.

Nothing in this process limits your rights under the Australian Consumer Law.

Processing time versus freight time

Processing time is how long it takes us to pick, pack and hand your order to the carrier or have it ready for pickup. Freight time is how long the carrier then takes to get it to you. We do not promise a combined delivery date up front, because carrier transit times are outside our control.

If something goes missing or turns up damaged

Contact us as soon as you notice a problem. We will ask for your order details and photos of the packaging and product where relevant, then get the carrier investigation moving on your behalf. There is no hard deadline for raising this with us, and it is not solely on you to chase the carrier yourself. Nothing in this section limits your rights under the Australian Consumer Law.

Wrong address supplied at checkout

If an order is sent to an address you provided and that address was incorrect, redirection, redelivery or return costs may apply where those costs are genuinely incurred and we are not responsible for the error. We do not charge a flat administration fee for this.